Health consultation
What eases lower back pain? How can I achieve a balanced diet? How do I deal with my anxiety? Our health consultation service answers these and other health-related questions. This service is free of charge for you as you are insured with Helsana at your company.
In-depth, confidential, tailored to you
Describe your health issues to our health consultation advisors over the phone and get helpful, straightforward information tailored to you and specific recommendations for action as part of a holistic approach.
Good to know
Our advisors are subject to the professional duty of confidentiality. Health consultation is strictly separated from the insurance business. We guarantee that your conversation will remain anonymous and not be shared with the company.
Our health consultation service can help you with all sorts of health issues, for example:
- Issues of prevention
- Back, neck and shoulder pain
- Mental health
- Dealing with diagnoses
- Diet, losing weight and exercise
- Chronic illnesses
Please note: our specialists do not make diagnoses. If you have any urgent medical concerns, you should contact your doctor.
Who can use the health consultation service?
Anyone with daily sickness benefits insurance or supplementary insurance with Helsana can use this service free of charge.
Legal information
- Health consultation is a service provided by Helsana Supplementary Insurances Ltd. It is a free service for all insured persons with daily sickness benefits insurance or at least one supplementary insurance policy with Helsana.
- Please take a few minutes to carefully read through our terms of use and our privacy policy provisions. By calling health consultation, you confirm that you accept these terms.
Our health consultation advisors
Our team of health consultation advisors includes experts from various specialities, all of whom have extensive experience in one or more healthcare professions in Switzerland. You can meet some of them here:
Blog posts on health-related topics
Frequently asked questions
Health consultation is a free service for anyone with daily sickness benefits insurance or supplementary insurance with Helsana can use this service free of charge.
Our health advisors answer all of your health-related questions, whether it be in relation to stress, diet or exercise or mental health. They can also help you prepare for a consultation with a doctor, deal with a diagnosis or advise you on a recommended course of treatment.
All our team members have experience in the Swiss healthcare sector across a wide range of medical fields. The team includes nursing professionals, nutritional consultants, psychotherapists, naturopaths and physiotherapists, while others work in the areas of prevention and exercise.
All the information provided is drawn from a pool of specialist knowledge and includes findings from the latest studies. In addition, all health advisors have many years of professional experience in the healthcare sector.
No, recommendations are not checked by a doctor. All health advisors have a medical or healthcare-related background.
Yes. Only health consultation team members have access to notes made on the discussions with you.
Health consultation is strictly separated from the insurance business. For this reason, any costs to be covered by Helsana must be clarified separately. Please contact the Customer Service team for assistance.
Your privacy is very important to us. Health consultation is strictly separated from the insurance business. The health advisors do not have access to your health-related data from the insurance business, unless this has been expressly requested by you. Likewise, the insurance consultants cannot view the data collected in relation to health consultation activities. All they can see is details of times when the health consultation service has provided you with assistance. We guarantee that this consultation will have no impact on your insurance.
No. Health consultation is financed through Helsana Supplementary Insurances Ltd.
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Terminanfrage für eine Gesundheitsberatung
Gerne kontaktieren wir auch Sie. Nutzen Sie hierfür einfach das nachfolgende Formular. Die Gesundheitsberatung steht allen Personen mit einer Zusatz- oder Krankentaggeldversicherung via Arbeitgeber bei Helsana zur Verfügung.
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