Case management: for stabilisation and reintegration

If you involve case management at an early stage, you can prevent the chronification of the consequences of illness and accidents. You can find out here how a case manager proceeds.

Why case management?

Serious accidents or illnesses often represent a turning point in the lives of those concerned. Our goal is to stabilise and improve the life situation of these persons – so that they find their way back to both social and working life.

The earlier we look together for comprehensive individual solutions, the greater the chance of rapid reintegration and the shorter the period of incapacity for work. We take an holistic approach here.

Why does early detection pay off?

The early detection of illness or the healing process plays a key role in Helsana case management. Studies show that there is a risk of chronification after a few weeks of incapacity for work, which represents a serious threat to speedy reintegration into working life.

In order to prevent this, we use various early detection instruments: if an employee is absent from work for a longer period, we try to talk to all parties involved as early as possible and create the ideal circumstances for him/her to return to work. For example, depending on the case, we recommend making adjustments to the affected person's workplace or coordinate their medical treatment. Such investments can significantly increase the chance of rapid reintegration.

Early detection pays off

Early detection pays off

Investments quickly pay off: if the affected person is provided with financial support and comprehensive advice at an early stage, the consequential costs can be reduced significantly from case to case. (Darstellung Denise Camenisch)

Overview of Helsana case management cases in 2015

Overview of Helsana case management cases in 2015

Helsana Case Management OKP, KTG, UVG

How does a case manager proceed?
Grafik Case Manager
Why is coordination so important?

After an accident or an illness, other parties are also involved in the healing and reintegration process apart from the employee concerned in most cases. With efficiency in mind, our case managers make sure that the coordination between all parties involved goes smoothly. To begin with, the employee and the employer arrange a meeting in which the current situation is assessed. Based on this, the parties involved decide what the further course of action is to be. Transparency is the top priority here.

Parties involved in the reintegration process


Case Management Koordination Wiedereingliederung

Helsana places emphasis on providing personal support for persons who have been ill or had an accident by advising and coordinating all parties involved via the case manager. The employer plays an important role in reintegration . The situation is discussed in detail with the person unable to work and the employer.

The case manager assesses the medical, social and workplace-specific conditions for reintegration into the work process. Coordination between the parties involved as well as the self-empowerment of the client are the top priorities here.