Professional reintegration

After a serious accident or a lengthy illness, it is often difficult for employees to return to their everyday work. The Case Manager supports sick or injured employees on their way back to work. They advise and coordinate so that the person concerned can concentrate on the most important thing – their health.


We will be happy to advise you on all aspects of Case Management.

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When do you need Case Management?

If employees

  • are unable to perform as a result of an accident or an illness.
  • are at risk of being absent from work for some time.
  • are not able to return to work without help.

Benefits for your company

  • You reduce the duration of absences and prevents loss of know-how.
  • You lower insurance expenses and keeps premiums correspondingly low.
  • We assist you by looking after the employee concerned in the event of their extended incapacity for work and supporting you in administrative tasks.

What Helsana offers

Our free Case Management supports both employers and employees and is voluntary.

Our Case Managers will assist you with medical and social stabilisation as well as with the reintegration of your employees into the workplace.

Our Case Managers provide personal assistance to you and your employees, from the initial case assessment until the individual's personal and work situation have improved.

We coordinate procedures involving doctors, third-party and social insurance (disability and BVG), lawyers and other parties. The person who is ill or has had an accident can therefore concentrate on getting better and returning to working life.

Thanks to their many years of experience and sound training, our Case Managers have a great deal of expertise. They assist and provide the affected persons with comprehensive advice in difficult life situations.

Here you can find out why Case Management is worthwhile and how a Case Manager works:

Serious accidents or illnesses often represent a turning point in the lives of those concerned. Our goal is to stabilise and improve the life situation of these persons – so that they find their way back to both social and working life.

The earlier we look together for comprehensive individual solutions, the greater the chance of rapid reintegration and the shorter the period of incapacity for work.

The early detection of illness or the healing process plays a key role in Helsana Case Management. Studies show that there is a risk of chronification after a few weeks of incapacity for work, which represents a serious threat to speedy reintegration into working life.

In order to prevent this, we use various early detection instruments: if an employee is absent from work for a longer period, we try to talk to all parties involved as early as possible and create the ideal circumstances for him/her to return to work. For example, depending on the case, we recommend making adjustments to the affected person's workplace or coordinate their medical treatment. Such investments can significantly increase the chance of rapid reintegration.

Graph showing parties involved in the reintegration process

After an accident or an illness, other parties are also involved in the healing and reintegration process apart from the employee concerned in most cases. With efficiency in mind, our Case Managers make sure that the coordination between all parties involved goes smoothly. To begin with, the employee and the employer arrange a meeting in which the current situation is assessed. Based on this, the parties involved decide what the further course of action is to be. Transparency is the top priority here.

Parties involved in the reintegration process
Graph showing parties involved in the reintegration process

Helsana places emphasis on providing personal support for persons who have been ill or had an accident by advising and coordinating all parties involved via the Case Manager. The employer plays an important role in reintegration . The situation is discussed in detail with the person unable to work and the employer.

The Case Manager assesses the medical, social and workplace-specific conditions for reintegration into the work process. Coordination between the parties involved as well as the self-empowerment of the client are the top priorities here.

More information

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