New system

In order to be well prepared for future requirements, we will introduce a new system on 1st July 2019. We have compiled all of the important information for you below.

Launch date
The system migration to the SYRIUS industry standard will take place on 1 July 2019.
The functionality (including the Brokerportal) is planned to be upgraded on 1 December 2019.
System restrictions and their impact

From 17 June to 5 July 2019, our systems will not be available or only available to a limited extent. With the following effects:

  • Longer processing times are to be expected for offers.
  • Please contact us at an early stage in the event of complex requirements. We can clarify the further individual procedure to take together.
  • Upon request, we will issue declarations of acceptance and the policy will be submitted later.

During this time, no premium invoices will be sent and no contractual amendments will be made.

Benefit statement
As the dates for daily allowance payments are moving, please send us your certification of incapacity to work by 6 June 2019 at the latest. If you submit your certification of incapacity to work after this date, you will receive your daily benefit from mid-July onwards.
Change in the layout of customer documents
The layout and structure of all documents is changing, but the content will remain the same.
Examples of documents affected by this include offers, policies, invoices and salary declarations, etc.
Acknowledgement of receipt
During the system migration, you will not receive any acknowledgements of receipt with the reference number of the case.
New bank account details

From 1 July 2019, there will still only be one bank account used for all Helsana invoices, regardless of whether it is an invoice for accident insurance or daily sickness benefits insurance.

Please use the following account details with immediate effect:

Account number: 01-109312-0
Helsana Accidents Ltd
8600 Dübendorf

Direct debit
From July 2019, you can use the direct debit payment option offered by banks (LSV+) and PostFinance (CH-DD). To do this, simply fill out and sign a payment authorisation and send it back to your bank (LSV+) or Helsana (CH-DD). Once we have registered your application, you will no longer receive any payment slips.
​Payment authorisation (PDF, 32KB)
Transferring regular customers to ELM Web
From 1 January 2020, the ELM (Uniform Wage Notification Procedure) will also have an online portal for electronic salary declaration. This means that all customers will be migrated to the new “ELM Web”. Salaries can of course continue to be declared using a paper form, upon request. Helsana brokers can log in via IGB2B access.
Customers with special contact configurations that cannot be reproduced in the online portal will continue to send the payroll declaration using the paper form.
Reference number for claims in the event of an illness or an accident
The case number format will be standardised; however, the previous reference numbers can continue to be used.
Remuneration: Compensation statements for brokers (documents)
Brokers will now receive two compensation statements – one for group care and one for daily benefits and accidents. The latter will continue to be published in a document.
From December 2019, a new Brokerportal will be provided via the IGB2B Brokergate.
Here, brokers can access their customer and contract data, yields and compensation statements.
Committed to protecting your data.

On 1 July 2019, we will launch the encrypted Helsana Secure Mail e-mail service for sending sensitive data.

What is Helsana Secure Mail?

Helsana Secure Mail is the name of our solution for sending sensitive data via encrypted e-mail. Helsana Secure Mail is based on the totemomail Registered Envelope technology – a widely used standard solution with the strongest algorithms and key lengths for maximum e-mail security.

How does Helsana Secure Mail work?

Every time we send an e-mail containing sensitive data, we will do so using encryption via Helsana Secure Mail. If your e-mail address has already been registered for this service, you will receive an e-mail with an encrypted attachment. You will be able to open this attachment using your Helsana Secure Mail login details and password. If your e-mail address has not yet been registered for Helsana Secure Mail, you will receive an e-mail asking you to register and a second e-mail containing a password. In the first e-mail, click on “Register now” and follow the registration instructions. Once you have completed the registration process, you will receive the Helsana Secure Mail with the encrypted attachment.