Online commerce is booming but attracts scammers with fake online stores and other forms of online fraud. Lawyer Ioannis Martinis, from Helsana’s legal expenses insurance, says what to look out for.
Fraudsters operate on the Internet and pull all sorts of tricks. Often you do not receive what has been promised and paid for. For example, the branded watch you thought you were buying turns out to be a fake, or the holiday home you rented doesn’t even exist.
In addition to fictitious products and services, we are increasingly engaged in legal protection disputes for product defects, such as a sofa advertised as brand new on Ricardo which turns out to be defective once you get it home. Some providers then try to blame the defect on the transport company and push the liability on to the buyer – often successfully because customers don’t know their rights or may find the situation overwhelming.
Helsana Advocare EXTRA protects you in the event of disputes on the Internet, in your private life and involving motoring matters – worldwide. Find out why legal expenses insurance pays off.
By applying the same healthy dose of scepticism to all your actions on the Internet. Is the provider credible? Google the name, the product description, the holiday home. And although it can be tough: read the terms and conditions. Helsana's legal expenses insurance team can also help customers who are unsure about something before a claim occurs.
Without legal assistance, legal claims relating to international online commerce are difficult to enforce. It is harder to assert your rights, and cash flows often lack transparency. However, if you engage a lawyer without having legal expenses insurance, your costs can sometimes be higher than the amount in dispute.
With phishing attacks, fraudsters try to get hold of your credit card details. How to protect yourself against it.
Cybermobbing can have serious consequences for victims – as well as perpetrators. Ioannis Martinis is a lawyer and explains how he helps victims.
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