Helsana's healthcare controllers are qualified healthcare experts with tertiary-level education. Their role is to act as professional contact partners for the service providers
In Helsana's service centre, specialist teams process documents from nursing homes, organisations offering healthcare at home and healthcare professionals. The Helsana healthcare groups consist of employees and healthcare controllers with paramedical, nursing and commercial training.
Healthcare controllers are responsible for professional checking of prescriptions and invoices. All of Helsana's healthcare controllers are healthcare professionals with education to tertiary level who have many years of practical working experience. They are trained by the system providers.
Helsana's healthcare controllers are authorised to decide on benefit enquiries. They communicate professionally, objectively and openly with the service providers.
The healthcare controllers are Helsana employees. Their role does not include providing basic or advanced training for the staff of service providers.