Travelling abroad

Search for missing persons abroad

«Our son travelled abroad some time ago and we should have heard from him by now. We're concerned and worried. What should we do in this situation? Looking for someone abroad is going to be expensive.»

Personensuche

Looking for someone abroad is a complex process and can involve major costs. The first thing to do is to contact the nearest police station in Switzerland or call 117. The police will tell you about the possible measures and the next steps you can take. Also get in contact with the responsible local Swiss representation in the respective country.

In developed countries, the international cooperation between the authorities works well as a rule. Looking for missing persons will be even more difficult in emerging nations or high-risk countries. Try to be patient. The search may take longer in some countries.

What can Helsana do for you?

By taking out appropriate supplementary insurance, you can make sure that Helsana pays part or all of the cost of searching for the missing person or rescuing them in an emergency situation. If you have any further questions regarding the payment of costs, please contact Helsana Client Services on +41 844 46 84 47.

Our emergency call centre is responsible for organisational measures regarding the search for missing persons, rescue in emergency situations and repatriation. We'll organise everything and take care of all the administration.

You can reach the emergency call centre 24 hours a day, 365 days a year on +41 43 340 16 11. We'll provide you with quick and easy assistance and support.

Search and rescue

TOP
CHF 20'000.–

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

You receive up to CHF 20,000 in any one calendar year for search and recovery operations undertaken for the purpose of rescuing or recovering you.

  • Conditions:
  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
TOP
COMPLETA
CHF 20'000.–

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

You receive up to CHF 20,000 in any one calendar year for search and recovery operations undertaken for the purpose of rescuing or recovering you.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
COMPLETA
OMNIA
CHF 20'000.–

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

You receive up to CHF 20,000 in any one calendar year for search and recovery operations undertaken for the purpose of rescuing or recovering you.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
OMNIA
WORLD
CHF 10'000.–

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

You receive up to CHF 10,000 in any one calendar year to cover the costs of search and recovery operations if you have been reported missing or need to be rescued from a physical emergency.

Conditions:

  • The illness is a new condition (pre-existing conditions are excluded).
  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
WORLD

Rescue abroad

TOP
100%

For rescue abroad it is necessary to organise the necessary through the emergency call centre. You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

For rescue you receive the overall costs for transportation to the nearest suitable hospital.


Product information:
TOP
COMPLETA
100%

For rescue abroad it is necessary to organise the necessary through the emergency call centre. You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

For rescue abroad you receive the costs for transportation abroad to the nearest suitable hospital.


Product information:
COMPLETA
OMNIA
100%

For rescue abroad it is necessary to organise the necessary through the emergency call centre. You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

For rescue you receive the overall costs for transportation to the nearest suitable hospital.


Product information:
OMNIA
WORLD
100%

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

You receive the overall costs for transportation abroad to the nearest suitable hospital.

Conditions:

  • The illness is a new condition (pre-existing conditions are excluded).
  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
WORLD