Travelling abroad

Repatriation

«Our daughter has been admitted to hospital in an emergency abroad. We're not sure if she's receiving the medical treatment she needs and we'd rather bring her home. Can Helsana help us?»

In the event of a medical emergency abroad, getting first aid from an emergency practitioner is top priority. Depending on the severity of the illness or consequences of the accident, a lengthier stay in hospital may be unavoidable. Should circumstances require, it may be necessary to repatriate the patient to Switzerland. The decision is based on the assessment of the doctors and whether the patient can be transported.

What can Helsana do for you?

Our emergency call centre will deal with all of the administration in the event of repatriation. We arrange medical assessments with the attending doctors and find out whether the person who is ill or has had an accident can be moved. We also select and organise a suitable form of transport and register the patient with a Swiss hospital.

You can reach the emergency call centre 24 hours a day, 365 days a year on +41 43 340 16 11. We'll provide you with quick and easy assistance and support.

The corresponding supplementary insurance will assume the costs for your repatriation.

Repatriation

TOP
100%

Your health is our top priority – including if you become ill or suffer an accident abroad. Our emergency call centre is available around the clock on +41 43 340 16 11.

They will coordinate medical care at the location and take care of all the necessary formalities.

You receive all of the costs of repatriation to your place of residence or to a hospital in Switzerland.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.
  • A doctor authorised by us confirms that your repatriation is a necessity.

Product information:
TOP
COMPLETA
100%

Your health is our top priority – including if you become ill or suffer an accident abroad. Our emergency call centre is available around the clock on +41 43 340 16 11.

They will coordinate medical care at the location and take care of all the necessary formalities.

You receive all of the costs of repatriation to your place of residence or to a hospital in Switzerland.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.
  • A doctor authorised by us confirms that your repatriation is a necessity.

Product information:
COMPLETA
OMNIA
100%

Your health is our top priority – including if you become ill or suffer an accident abroad. Our emergency call centre is available around the clock on +41 43 340 16 11.

They will coordinate medical care at the location and take care of all the necessary formalities.

You receive all of the costs of repatriation to your place of residence or to a hospital in Switzerland.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.
  • A doctor authorised by us confirms that your repatriation is a necessity.

Product information:
OMNIA
WORLD
100%

Your health is our top priority – including if you become ill or suffer an accident abroad. Our emergency call centre is available around the clock on +41 43 340 16 11.

They will coordinate medical care at the location and take care of all the necessary formalities.

You receive all of the costs of repatriation to your place of residence or to a hospital in Switzerland.

Should you die while travelling, your surviving relatives will receive the entire cost of transporting your mortal remains.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.
  • A doctor authorised by us confirms that your repatriation is a necessity.
  • The illness is a new condition (pre-existing conditions are excluded).

Product information:
WORLD