Travelling abroad

Premature return

«I have found out in the middle of my stay abroad that there has been an emergency at home. I have no other choice than to return to Switzerland immediately. It's annoying that my unscheduled return will also result in unforeseen costs.»

Vorzeitige Rückreise

Life is full of surprises. And sometimes fate can deal you an unexpected blow. The consequences and complications of an unexpected event are all the more serious if you are abroad. Being far away from home and not being able to act quickly puts you under additional pressure. So it's understandable that you want to return to Switzerland as quickly as possible.

Clarify the situation first before you leave in a rush

Try to compose yourself and ask relatives or those affected in Switzerland for details of what has happened. If there has been a bad accident or even a death among your close family or friends or your apartment or house has been burgled, you'll want to travel home as quickly as possible.

If you have taken out travel insurance with a specialist provider, get in touch with them first. Find out if they will reimburse you for the cost of accommodation, transport, rental cars, etc. that you have already booked.

What can Helsana do for you?

Helsana offers a range of supplementary insurances which pay towards your repatriation costs.

Contact our emergency call centre immediately if you cannot avoid an unforeseen return home. We will organise everything and take care of all the administration.

You can reach the emergency call centre 24 hours a day, 365 days a year on +41 43 340 16 11. We'll provide you with quick and easy assistance and support.

Travel costs

TOP
CHF 500.-

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

If you are required to return home earlier than planned due to one of the following events, you will receive up to CHF 500 for the additional costs for your return:

  • A close friend or relative accompanying you on the trip has to be transported back to Switzerland due to illness or accident.
  • A close friend or relative in Switzerland becomes seriously ill, is seriously injured or dies.
  • Your property at your place of residence is severely damaged as a result of theft, or damage on account of fire, water or other natural hazards.
  • You cannot continue your journey as planned within 72 hours due to strikes, epidemics or a breakdown of the public transport system (additional costs for detours and delays are not covered, however).
  • Your deputy at your place of work becomes seriously ill, is seriously injured or dies and your presence there becomes absolutely necessary.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
TOP
COMPLETA
CHF 500.-

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

If you are required to return home earlier than planned due to one of the following events, you will receive up to CHF 500 for the additional costs for your return:

  • A close friend or relative accompanying you on the trip has to be transported back to Switzerland due to illness or accident.
  • A close friend or relative in Switzerland becomes seriously ill, is seriously injured or dies.
  • Your property at your place of residence is severely damaged as a result of theft, or damage on account of fire, water or other natural hazards.
  • You cannot continue your journey as planned within 72 hours due to strikes, epidemics or a breakdown of the public transport system (additional costs for detours and delays are not covered, however).
  • Your deputy at your place of work becomes seriously ill, is seriously injured or dies and your presence there becomes absolutely necessary.

Conditions:

  • You allow our emergency call centre to handle the organisation at every stage.

Product information:
COMPLETA
WORLD
Proven costs

You can reach the emergency call centre 24 hours a day on +41 43 340 16 11. They will coordinate medical care at the location and take care of all the necessary formalities.

If you have to interrupt or extend a journey due to an insured event, you will receive up to CHF 500 per person for related expenses.

If you have to cut a journey short prematurely due to an insured event, you will receive up to CHF 10,000 per person or CHF 20,000 per family for the unused part of the journey as a proportion of the price of the travel arrangements. However, you will not be reimbursed for unused return travel tickets.

If unforeseen expenses arise in connection with repatriation, you will receive up to CHF 500 towards these additional costs. However, you will not be reimbursed for deductibles, excesses or medications and medical treatments covered by statutory health insurance.

Conditions:

  • You allow our emergency call centre to handle every stage of the organisation.
  • The illness is a new condition (pre-existing complaints are excluded).

Product information:
WORLD