«I'm abroad and suddenly feel unwell. Is it because of the climate? Is it something I've eaten? Or is this funny feeling a sign that I'm falling ill? I'd like to know what's wrong with me and would be glad to receive some medical advice.»
When you're on holiday or a business trip abroad, your body has to get used to the new situation. It's highly likely that the food you're eating is different to what you normally eat at home and this may affect your digestive system. Perhaps you're struggling with the climate or you're just overdoing the sporting activities or sightseeing a little bit. If you're on business, sitting in meetings for hours on end can really take it out of you.
Try to identify and assess the symptoms. If you have a headache, an upset stomach or are tired, it'll help if you take the corresponding medication from your travel first-aid kit (PDF, 57KB) .
A local doctor or hospital as a point of contact
Make sure you take your temperature. If it's close to or above 38°C, it's an alarm signal you need to take seriously. Go to a local doctor and get treatment.
What can Helsana do for you?
Helsana won't desert you if you're suddenly taken ill abroad. Contact our emergency call centre if you need health advice when you're abroad. We'll also help you if you have to have medical treatment abroad: from providing the hospital with a confirmation of cost reimbursement to medically necessary repatriation – we immediately organise the emergency measures you need.
You can reach the emergency call centre 24 hours a day, 365 days a year on +41 43 340 16 11. We'll provide you with quick and easy assistance and support.
You can also find the emergency phone number on the back of your insurance card, which you should always have on you when you're abroad, along with your passport or ID card.