Do-it-yourself online services

Change your personal details and scope of insurance, order personal documents or report an accident. You can independently and conveniently take care of these matters and many others in our myHelsana customer portal.

Statement for tax declaration

By mid-February you will automatically receive a statement with your out-of-pocket illness and accident costs as well as your insurance premiums for your tax declaration.

This statement will include all invoices listed by settlement date, regardless of the treatment date.

If you have not received the statement for your tax declaration by mid-February, please use the online form: "Order customer documents" or send a message in your myHelsana portal to order it.

Order a statement for tax declaration

Order additional documents

Using the form below, you can:

  • Request a new benefits statement
  • Request a new premium invoice
  • Order payment slips

Other questions or messages