Direct contact to the Helsana Group

Telephone numbers

Main contact number Customer Service
0844 80 81 82

Monday to Friday, 8.00 AM to 6.00 PM
(Swiss fixed network local rate / mobile rates charged by the provider)

Customer Service International
+41 844 46 84 47

Employees sent to work abroad, cross-border commuters and pensioners with a point of contact abroad
Call us from abroad (Monday to Friday 8 AM - 5 PM)
(Swiss fixed network local rate / mobile rates charged by the provider)

Emergency number
+41 43 340 16 11

Our emergency call centre is available to assist you around the clock if you suffer a medical emergency while abroad.
(Swiss fixed network local rate / mobile rates charged by the provider)

Emergency psychological support
+41 43 340 16 11

For professional assistance following a traumatic event. An emergency psychologist will call you back within 24 hours and provide you with advice – with the utmost confidentiality guaranteed.
(Swiss fixed network local rate / mobile rates charged by the provider)
Details

Case adviser for hospital and rehabilitation
0844 80 81 82

Questions about admission to hospital, rehabilitation or convalescent therapy? Call customer service and ask to speak to a case adviser.
(Swiss fixed network local rate / mobile rates charged by the provider)
Details

Registration of legal protection claim
+41 43 340 16 11

Healthcare and foreign legal protection as well as civil and motorists' legal protection
(Swiss fixed network local rate / mobile rates charged by the provider)
Details

Customers with alternative insurance models (PREMED-24 insurance)
0800 773 633

Your free hotline is available to provide advice on health matters around the clock.
(Free from the Swiss fixed network / mobile rates charged by the provider)

Customers with alternative insurance models (BeneFit PLUS Telemedicine insurance)
0800 800 090

Your free hotline is available to provide advice on health matters around the clock.
(Free from the Swiss fixed network / mobile rates charged by the provider)

Medical advice line (Medi24)
0800 100 008

Expert advice on medical issues – free of charge for all our customers, 24 hours a day.
(Free from the Swiss fixed network / mobile rates charged by the provider)
Details

Complementary medicine advice line
0800 100 590

Which method works best for your particular complaint? Our experts are available to advise you from Monday to Friday between 8.00 AM and 18.00 PM.
This service is only available in German, French and Italian.
(Free from the Swiss fixed network / mobile rates charged by the provider)
Details

Travelcheck advice line
+43 340 16 22

Individual advice on health risks while travelling - free of charge for customers with a TOP or COMPLETA policy.
(Swiss fixed network local rate / mobile rates charged by the provider)
Details