Direct contact to the Helsana Group

Notices to customers

Are you still receiving unsolicited promotional calls even though you've indicated that you don't want them?

Consumers are well protected against unsolicited telephone advertisements by indicating in the telephone book that they do not want to receive them. This is a consequence of a change in the Federal Act Against Unfair Competition (Bundesgesetz gegen den unlauteren Wettbewerb), which entered into force in April 2012. Nevertheless, complaints about promotional calls continue unabated. At Helsana Group we support you in taking action against such improper practices.

Here is a scenario you may be familiar with: You are receiving calls from people or companies that wish to arrange an appointment with you to discuss health insurance, this even though you have indicated in the telephone book that you do not wish to receive such calls. This is clearly a violation of the provisions of the Federal Act Against Unfair Competition (Article 3 u).

As a consequence of this Article, contacting you by phone to arrange a health insurance appointment has been against the law since 1 April 2012, unless you are already a customer of the caller or have given them permission to contact you, for example in connection with a competition.

If you are quite sure that you have never given your telephone number (including mobile) in a competition or divulged it on the Internet, try to find out as much as possible about the caller during this unsolicited conversation. The more specific these details are, the greater your chances of getting the police to investigate the caller.

  • Telephone number
  • Date and time of the call
  • Name of the company and caller
  • Reason for the call

You can verify your details on the following homepage, and/or report these (unacceptable) telephone calls.