Services for those with supplementary insurance

Expert second opinion

There are times when two heads are better than one. Do you want a second opinion on your diagnosis or the treatment of a serious illness or accident? With special supplementary insurance, you benefit from direct access to renowned professors.

Expert second opinion in the event of illness

When facing a serious illness such as cancer, for example, you can have your diagnosis and recommended treatment reviewed by a leading specialist. This expert, a leading Swiss specialist in the given field, assesses whether the treatment is in line with state-of-the-art medicine and meets your needs. With this second opinion, you can see more clearly and take serious and far-reaching decisions on the basis of better information.

If you have semi-private (HOSPITAL PLUS, HOSPITAL PLUS BONUS, HOSPITAL PLUS CLASSICA) or private (HOSPITAL COMFORT, HOSPITAL COMFORT BONUS, HOSPITAL COMFORT CLASSICA) insurance, we will arrange for renowned professors to give you a second opinion. All you have to do is call us. We contact the clinic, which then gets in touch with you to make an appointment for the consultation.

You can reach us Monday to Friday from 8 am to 12 pm and from 1 pm to 5 pm on +41 43 340 13 40.

If you have basic insurance under a different insurance model, you first have to contact your general practitioner of telemedical health service.

The current list of experts.

Expert second opinion after an accident

If you are insured by supplementary hospital insurance with the inclusion of accidents from Helsana on a semi-private (HOSPITAL PLUS, HOSPITAL PLUS BONUS, HOSPITAL PLUS CLASSICA) or private basis (HOSPITAL COMFORT, HOSPITAL COMFORT BONUS, HOSPITAL COMFORT CLASSICA), we will arrange for renowned professors to give you an expert second opinion. For example, in the event of

  • Complications
  • Slow healing
  • Continuing pain

The Trauma Surgery Clinic at the UniversitätsSpital Zürich has become specialised as the leading Swiss trauma centre for the treatment of complex injuries. State-of-the-art technology and close cooperation with other speciality clinics ensure that patients receive holistic care and attention of the highest level. In September 2011, the clinic was the first Swiss institution ever to be certified by the German Society of Trauma Surgery as a nationwide trauma centre.

We will contact one of the leading chief trauma surgeons for our insured customers. All you have to do is call us. We will advise you, inform you about the procedure and contact the clinic for you. You will receive an appointment for the initial consultation directly from the clinic. You can reach us Monday to Friday from 8 am to 12 pm and from 1 pm to 5 pm on +41 43 340 13 40.

If you have basic insurance under a different insurance model, you first have to contact your general practitioner of telemedical health service.

We reconcile the costs of the consultation with the responsible insurance company or the entity bearing the cost. This does not have to be Helsana.

The expert second opinion and expert second opinion after an accident include the right to fast access to an expert in the required medical speciality. We choose the experts. You are not entitled to be treated by a specific expert. The list of experts does not represent an offer and Helsana may amend the list at any time.