Do-it-yourself online services

Change your personal details and scope of insurance, order personal documents or report an accident. You can independently and conveniently take care of these matters and many others in our myHelsana customer portal.

Change personal details

Please inform us of any changes you make to your personal details, such as your address, bank details or similar information, as quickly as possible. In this way, we can ensure that you will receive documents such as premium statements or refunds in a correct and timely fashion in future too.

Please inform us should you change the following:

  • Name
  • Address
  • Telephone number
  • E-mail address
  • Bank details / PostFinance account no.
  • etc.

Change personal details